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Making Digital Document Access a Top Priority

By Richard Huff Document accessibility was a hot topic of conversation at Madison Advisors’ 2023 CCM/CX Executive Roundtable in March. At the Roundtable, digital document access was identified as a top priority for improved customer experiences. Accessibility refers to features that enable recipients with disabilities to read a document. For digital documents, accessibility can range […]

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Evolving CCM Processes Are Creating New Options

We saw the inception of customer communications management (CCM) systems about 20 years ago when what was then known as document composition software evolved to include significant personalization capabilities. Fast forward to today and CCM also has become the foundation for the newer and broader concept of customer experience management (CXM). READ MORE

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Madison Advisors new brief “Mastering RFP Vendor Selection” offers methodology for finding the right outsourced partner for print/mail production

COLLEYVILLE, TX (February 21, 2023) — Madison Advisors—Madison Advisors has published a new brief entitled “Mastering RFP Vendor Selection” that presents the methodology it has developed based on comprehensive assessments of the print service provider (PSP) market and the intersection with the needs of enterprises. READ MORE

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Fiserv Output Solutions: Continuous Investment Yields Quality Results, September 2022

Corporate print service divisions that produce customer communications documents are continually looking to streamline processes and improve production controls to better manage and reduce costs. In our Best Practices Assessment (BPA), Madison Advisors examines best practices of enterprise document service operations and for-profit service providers. This quantitative assessment utilizes over 700 data points in the […]