Businesses large and small have been impacted by the COVID-19 pandemic and, in some cases, their entire business models have changed. Employees who now work remotely have proven they are still productive, and many of them want to continue working from a home office. This has triggered some strategic thinking about what to do with currently owned or rented office space, particularly because letting much of it go can deliver positive results to the bottom line.

Colleyville, TX—Madison Advisors—Madison Advisors has published a brief on the customer communications management (CCM) hosted managed services (HMS) market to provide insights on how to evaluate a CCM HMS provider’s overall solutions. “The CCM HMS market continues to evolve through emerging providers and acquisition of existing providers. In addition, the solutions continue to add new components for managing data and content elements, which represent the essence of all customer communications,” said Kemal Carr, president of Madison Advisors.

by Melissa Donovan

Statements, whether for billing purposes or record keeping, are often still printed and sent through the mail. This didn’t stop during the height of the COVID-19 pandemic and it is predicted to remain relevant into the future. However, external forces are at play, such as paper shortages and lack of skilled operators. To keep up with demand, transactional printers are faced with a dilemma—outsource or implement new technologies and standards to remain relevant. Those looking to retain their transactional printing services, adopting production inkjet, finishing equipment, and automation is essential. Luckily, cutsheet’s cost effectiveness—especially in regards to printing high-quality color—makes it attainable for most.

Over the past two decades, Madison Advisors' industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving customer communications management (CCM) requirements.