Especially with telematics in auto insurance, many carriers (including USAA) have launched systems offering policyholders more features and convenience in return for disclosing more personal information.. READ MORE
Colleyville, TX (Sept. 25, 2023) – Madison Advisors has published a new report entitled “Consent and Preference Management” that details the crucial balance companies are challenged with when it comes to providing both personalization and privacy in customer communications management (CCM). READ MORE
High-speed production inkjet devices are essential to transactional documents. Continued advancements in speed, color, and connectivity help to automate and reduce errors, while the addition of color and personalized marketing add value. READ MORE
Transactional documents represent an important area of the print industry. In addition to printed documents, electronic delivery mechanisms are essential to the process for both customer service and regulatory reasons. Several trends are evident when it comes to electronic distribution of electronic documents. READ MORE
Transactional documents are essential communications between customer and provider. These are complex documents riddled with secure information that must get to the right recipient on time, often in electronic and print versions. READ MORE
We saw the inception of customer communications management (CCM) systems about 20 years ago when what was then known as document composition software evolved to include significant personalization capabilities. Fast forward to today and CCM also has become the foundation for the newer and broader concept of customer experience management (CXM). READ MORE
COLLEYVILLE, TX (February 21, 2023) — Madison Advisors—Madison Advisors has published a new brief entitled “Mastering RFP Vendor Selection” that presents the methodology it has developed based on comprehensive assessments of the print service provider (PSP) market and the intersection with the needs of enterprises. READ MORE
Over the past two decades, Madison Advisors industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving Customer Communications Management (CCM) requirements.