By Stephanie Pieruccini

The state of customer communications has been a roller coaster of changes over the past decade with new communication channels and an influx of solutions for managing and delivering. Understanding the current market and what is expected of enterprises by government regulations, security certifications, and ultimately their customers, can be a huge undertaking for organizations.

This endeavor becomes even more considerable when trying to build an infrastructure of solutions to manage all of these requirements; and thus, has resulted in the current state of enterprise communications infrastructures consisting of a mix of integrated legacy and modern platforms, post-composition, data management, and point solutions designed to fill gaps or deliver communications to specific channels. Many of these infrastructures are managed solely by talented IT developers.

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