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Madison Advisors Publishes Market Study on Latest Trends in Inbound Document Processing

Madison Advisors today announced the general availability of its newest research report, “Capture Service Provider Market Study.” The study provides insights on the latest trends in the inbound document processing market with a focus on how capture service providers (CSPs) are positioning their offerings to stay current with technology and strategic services to meet customer demands. The research is built on a June 2019 brief published by Madison Advisors that outlined the role of CSPs within an organization’s digital transformation and their impact on the overall customer experience. The 2020 “Capture Service Provider Market Study” expands on previous observations, providing details on how CSPs participating in the study are using technology to improve inbound document processing.


Over the past two decades, Madison Advisors' industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving customer communications management (CCM) requirements.
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