Market Segment - Madison Advisors

Enterprise

Ensuring a consistent, personalized customer experience requires the ability to navigate a communications landscape that continues to rapidly evolve.

Enterprise Clients

Every enterprise today is charged with creating, managing and delivering customer communications across multiple channels. It is a competitive marketplace that demands the ability to deliver an exceptional customer experience, operate at the lowest possible cost and comply with complex regulations and legislation. Organizations that succeed at meeting these challenges have a formalized strategic plan in place—and implement it.

Madison Advisors offers clients in the financial services, insurance, retail, healthcare and utility industries actionable steps to make sure every interaction you have with prospects and clients across the entire customer journey is consistent with your business goals and strategy.

Key Services Provided to Enterprise Clients

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Madison Advisors helps organizations fully examine their Customer Communications Management (CCM) strategy—with a focus on how CCM supports a positive customer experience and engagement.

Client-directed Custom Consulting

Your customers require a personalized world, why should your company be different? We offer custom consulting services focused on your company’s topic of choice.

Directed Presentations & Webinars

Our executive management and senior analysts have the experience and versatility to be a perfect fit for delivering high-impact on-trend presentations and keynote addresses relevant to the challenges and business issues enterprises are facing today.

Concierge Consulting

Madison Advisors’ Continuous Advisory Services (CAS) program is an essential business tool for playing an active role in maximizing efficiency, profitability and keeping up with important industry trends for clients in all industries.

Research Resource Services

As a provider of market intelligence and consulting services for companies ready to fully examine their Customer Communications Management (CCM) strategies, we focus on how CCM can support a positive customer experience and engagement. Our ongoing research and related content help clients make fact-based decisions on business processes and the technology to support them.

Best Practices Assessment

Madison Advisors Best Practices Assessment (BPA) is a comprehensive study designed to examine best practices across the converging markets of high-volume output, print on demand (POD) and electronic delivery operations, including internal document services operations and for-profit service providers.

Some of Our Enterprise Clients

Service Providers

Understanding how you stack up against customer expectations and the competition in order to evaluate your offerings and capture more opportunities is critical in this changing industry.

Service Providers

We have a strong history in supporting Service Providers meet today’s challenges to ensure best practices across the converging markets of high-volume outbound and inbound communications. We utilize our Best Practices Assessment (BPA) tool to compare capabilities to other Service Providers and in-plant operations. Additionally, our Service Providers pricing survey provides valuable information on how competitors are structuring their pricing, so you can remain current with your own business model.

Key Services Offered to Service Providers

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Madison Advisors helps Service Providers fully examine their Customer Communications Management (CCM) strategy—with a focus on how CCM supports a positive customer experience and engagement.

Go-To-Market Support

This component of the Continuous Advisory Services (CAS) agreement is specifically for Service and Technology Providers seeking to become a trusted partner in the Customer Communications Management (CCM) space.

Client-directed Custom Consulting

We specialize in offering context-specific guidance for a range of content delivery strategies, particularly those addressing Customer Communications Management (CCM), collaboration and output technologies.

Concierge Consulting

Directed Presentations & Webinars

Research Resource Services

As a provider of market intelligence and consulting services for Service Providers ready to fully examine their Customer Communications Management (CCM) strategies, we focus on how CCM can support a positive customer experience and engagement. Our ongoing research and related content help you make fact-based decisions on business processes and the technology to support them.

Best Practices

Some of Our Service Provider Clients

Technology Providers

Technology providers (of both software and hardware) need to pinpoint market trends, gain deep customer insight and promote their latest solutions.

Technology Providers

At Madison Advisors, we are continually monitoring and providing subsequent reports on the latest market trends as well as continuously gathering and communicating feedback from enterprise organizations we work with.

Technology Providers can turn to us for guidance on the latest in industry trends and the technology that supports them—including both hardware and software. We have the expertise and field experience to provide a clear understanding of how organizations are evolving and expanding their need for specific solutions. We can then match solution offerings to client requirements during client engagements. Additionally, we conduct and distribute valuable market research on the demand for CCM solutions and identify opportunities for increasing market penetration.

Key Services Provided to Technology Providers

optiMA

Madison Advisors helps Technology Providers fully examine their go-to-market Customer Communications Management (CCM) strategy—with a focus on how CCM helps businesses support a positive customer experience and engagement.

Client-directed Custom Consulting

Madison Advisors specializes in offering context-specific guidance for a range of content delivery strategies, particularly those addressing customer communications management (CCM) and enterprise output technologies.

Directed Presentations & Webinars

Our executive management and senior analysts have the experience and versatility to be a perfect fit for delivering high-impact on-trend presentations and keynote addresses for many different types of industries and organizations.

Go-To-Market Support

Concierge Consulting

Madison Advisors Continuous Advisory Services (CAS) program is an essential business tool for playing an active role in maximizing efficiency, profitability and keeping up with important industry trends for clients in all industries.

Research Resource Services

Madison Advisors is a provider of market intelligence and consulting services for companies ready to fully examine their Customer Communications Management (CCM) strategies—with a focus on how CCM supports a positive customer experience and engagement. Our ongoing research and content support services helps clients make fact-based decisions on business processes and the technology to support them.