Service Provider Market Pricing Study, 5th Edition (2017)




The outsourced transactional print market continues to be under intense price pressure. Service providers must compete with other service providers and adapt to the growing transition to various electronic delivery mechanisms being referred to collectively as “omnichannel delivery” because so many different types of non-paper information sources are involved. While some core applications, such as statements and policies, have been slow to transition to electronic media, many of the ancillary print applications that provided higher profit margins for print service providers have diminished due to customer preference for print suppression and electronic delivery


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