Transactional documents are essential communications between customer and provider. These are complex documents riddled with secure information that must get to the right recipient on time, often in electronic and print versions. READ MORE
By Richard Huff Document accessibility was a hot topic of conversation at Madison Advisors’ 2023 CCM/CX Executive Roundtable in March. At the Roundtable, digital document access was identified as a top priority for improved customer experiences. Accessibility refers to features that enable recipients with disabilities to read a document. For digital documents, accessibility can range […]
Over the past two decades, Madison Advisors industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving Customer Communications Management (CCM) requirements.