Delivering Customer Communications from the Cloud (2022)




Enterprise organizations recognize that their customer communications are vital. However, with the increased demand for different delivery channels and a better customer experience (CX), enterprises increasingly seek to outsource the composition process along with the document production.

More enterprises, even highly regulated ones such as banks and insurance companies, have begun leveraging cloud-computing platforms for mission-critical applications. The new level of corporate confidence in cloud-computing has extended into the adoption of cloud services. Combined with renewed interest in outsourcing document services, enterprises have more readily outsourced document design and composition services creating significant growth opportunities for hosted managed customer communications services.


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