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Inbound Document Capture – New Innovations & Strategies (2019)



Over the past year, Madison Advisors has been observing the changes in the document capture environment and the impact new technologies are having on traditional inbound workflows. Last May, our briefing, Maximizing the Benefits of Inbound Automation covered areas of focus important for organizations to be aware of (internal and third-party providers) as they continue to improve the automation of inbound documents with advanced workflow technologies and Robotic Process Automation (RPA). This brief expands on these considerations with a specific focus on Capture Service Providers (CSP), but much of the information is also relevant to in-house operations.

Over the past two decades, Madison Advisors' industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving customer communications management (CCM) requirements.
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