Description

Customer communications management (CCM) hosted managed services (HMS) is a technology model that incorporates the critical components of CCM in a single integrated platform. This results-driven model offers a complete end-to-end solution that addresses enterprise communication requirements, relieves the burden on IT resources, and delivers an optimized return on investment (ROI) by shifting from a capital expenditure model (CapEx) to an operational expense model (OpEx). CCM hosted managed services solutions transfers the risks associated with purchasing and installing software to the provider while allowing the enterprise to obtain the full benefits of a CCM HMS solution.