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By Gina Ferrara, Senior Analyst, Madison Advisors I had the opportunity to present at XPLOR19, which was held April 23-25 at the Mandalay Bay Conference Center in Las Vegas. I have had the pleasure of attending this conference every year since 2014. With the hope of increasing attendance and interest in XPLOR19, two big changes […]
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By Warren Lederer, COO, Madison Advisors So many people attended Automation Anywhere’s Imagine user conference, held in New York City on April 16-17, that a second room was opened up to accommodate the crowd, and even the caterer was hard-pressed to keep pace with the traffic.  The whole RPA (robotic process automation) and AI (artificial […]
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By Susan Cotter, Senior Program Manager/Analyst It’s been a few years since I attended an AIIM conference, so I was pleasantly surprised at AIIM 2019 when I was reminded of how pivotal an organization AIIM is within the information management industry. With a focus on digital transformation, attendees and technical service providers had plenty of […]
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By Gina Ferrara, Senior Analyst I recently attended the 2019 Canon Media & Analyst event held February 11-13 at the Waterstone Resort and Marina in Boca Raton, Florida. Canon shared the latest news and provided an overview of the company’s success in 2018 and roadmap for 2019. Throughout the presentations, the following themes were evident:  […]
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By Gina Ferrara, Senior Analyst “If you build it, they will come” a familiar quote from the movie “Field of Dreams” has come to mean for those in the business world that if something useful has been built, people will come to use it and pay for it. This is true in many instances; however, […]
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By Warren Lederer, COO Our Fall CCM Executive Roundtable, held November 13-14 at the Philadelphia Airport Marriott was focused on the topic of customer communications where the enterprises attending openly shared their experiences, challenges and successes in building and maintaining a viable CCM program—and it was (gasp) all without the use of PowerPoint! The key presenters […]
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By Kemal Carr, President, Madison Advisors PRINT 18, held September 30 through October 1, at Chicago’s McCormick Place seemed to be suffering from the same malaise as other once-large, all-encompassing industry trade shows. One way you can judge the traffic at these events is to use what I call a “bump meter.” That is, if […]
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By Kemal Carr, President Quadient Inspire Days Americas, held at the Boston Sheraton, September 19 – 21, was the fifth in the Inspire Days series and the last of Inspire Days events held earlier in Melbourne, Singapore, Hong Kong and The Hague—touching five continents. In Boston, the general theme revolved around enhancing customer experience, and […]
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By Susan Cotter, Senior Program Manager/Analyst Having returned recently from attending the thINK 2018 Conference held September 5th through the 7th in Boca Raton, I keep thinking how this conference once again demonstrated the power of bringing together a community of customers, partners and industry experts to share innovations and best practices in this growing market. With […]
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By Gina Ferrara, Senior Analyst, Madison Advisors In July, I attended the OpenText Enterprise World conference held at the Metro Toronto Convention Centre in Toronto, Canada.  This event, which attracted over 5,000 attendees, offered something for everyone, including pre-conference training sessions, innovation & developer labs and numerous breakout sessions.  As a first-time attendee, I looked […]
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Over the past two decades, Madison Advisors' industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving customer communications management (CCM) requirements.
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