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By Gina Ferrara, Senior Analyst, Madison Advisors Organizations that currently operate an internal print and mail production facility probably have had the “should we outsource” conversation at some point. Some may have broached the subject more than once, and may have gone one step further by distributing an RFP. Inevitably, within the organization there will […]
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By Keith Woedy, VP of Research & Practice Lead, Madison Advisors One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA).  In the communications area, RPA is attractive because it allows organizations to fix problematic data in their legacy systems, automate processes, expedite master plans of delivery, lower the error rate […]
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By Kemal Carr, President Madison Advisors is pleased to announce the publication of the 2020 Capture Service Provider Market Study.  We have been following the capture service providers (CSP) solutions, as well as the latest trends in the inbound document processing market. As part of the study, Madison Advisors conducted in-depth interviews with participants to assess […]
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By Kemal Carr, President, Madison Advisors Those hosting the recent Quadient Analyst Day gave us a status update of the company unification with Neopost, as well as the direction it is taking for the future.  Themed “Mission CXM,” Quadient Analyst Day discussed their move from CCM to CXM—the more nebulous customer experience—and how it is […]
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By Susan Cotter, Senior Program Manager/Analyst Transactional printers often work under very tight client deadlines and aggressive SLAs, so when they’re hit by something like a hurricane, earthquake, flood, tornado or fire, it has the potential of being a disaster for both the enterprise and its clients. The solution is to find a disaster recovery […]
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By Kemal Carr, President At the end of September, Neopost, headquartered in Paris, France, announced that it’s changing its name to Quadient – previously the name of one of its business units, the one that provides primarily multichannel CCM capabilities and likely some portion of Neopost’s Business Process Automation (BPA) services and customer experience management […]
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By Susan Cotter, Senior Program Manager/Analyst I recently had the pleasure of presenting at the In-Plant Printing and Mailing Association (IPMA) conference with Jason Fonner, Director of Print Operations at HM Document Solutions (HMDS). In 2018, HMDS embarked on its digital transformation journey with the purchase of new hardware and software technologies. Madison Advisors was […]
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By Gina Ferrara, Senior Analyst, Madison Advisors Madison Advisors just released a new research report, “Enterprise Output Management Systems, 4th Edition: Moving Beyond Print Management.” Our 3rd edition was published in December 2010 and since much has changed over the years, it was time to present our new findings on the latest trends in this […]
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By Susan Cotter, Senior Program Manager/Analyst It is exciting to see how new capture technologies continue to evolve and how their impacts on traditional inbound workflows are providing Capture Service Providers (CSPs) with new and innovative ways to interact with their customers.   In our recent brief, “Inbound Document Capture – New Innovations and Strategies,” we outline […]
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By Gina Ferrara, Senior Analyst, Madison Advisors “Growth Driven: Fueling Your Mailing and Shipping Success” was the theme this year for the National Postal Forum, held May 5-8 at the Indianapolis Convention Center. As a first time attendee and presenter, this conference—which hosted over 4,000 attendees, 125 exhibitors and 100+ educational workshops—did not disappoint. From […]
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Over the past two decades, Madison Advisors' industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving customer communications management (CCM) requirements.
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