Digital communications attract customers both from an environmental standpoint—by eliminating paper— and from a process standpoint. However, challenges remain for enterprises trying to support digital channels. In many enterprises, print production is disconnected from digital delivery. Software systems for automating print production processes have been available for decades. While often consisting of a suite of software tools, these automated document factory (ADF) solutions enable print operations to significantly reduce manual processes and the tools provide piece-level tracking for legal and regulatory purposes. This brief shares the data Madison Advisors collected from eight ADF vendors about their products’ capabilities, how they define an ADF and their thoughts on the future of the ADF market.
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