Description

The Madison Advisors 2020 Capture Service Provider Market Study provides insights on the latest trends in the inbound document processing market with a focus on how capture service providers (CSPs) are positioning their offerings to stay current with technology and strategic services to meet customer demands. A June 2019 brief published by Madison Advisors initially outlined the roles of CSPs in an organization’s digital transformation to improve its overall customer experience. The 2020 Capture Service Provider Market Study expands on those observations and provides an overview of how CSPs that participated in the study are using technologies to improve inbound document processing.