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 March 30, 2016, Colleyville, TX—Madison Advisors—Madison Advisors today announced that Stephanie Pieruccini, VP of research and enterprise & technology consulting services, and Gina Ferrara, senior analyst for Madison Advisors, will be speaking and sharing insights on the advancements and the future of customer communications management (CCM) at Xplor’s 2016 annual conference being held April 5-7 […]
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March 23, 2016, Colleyville, TX—Madison Advisors—Madison Advisors today announced its 2016 CCM Executive Roundtable, held at The Vinoy® Renaissance St. Petersburg Resort & Golf Club, March 7- 9 was deemed a huge success by attendees and sponsors alike. More than 50 attendees representing top enterprises in the insurance, finance and banking industries spent two and […]
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3/15/16 By Stephanie Pieruccini, Vice President of Research and Enterprise & Technology Consulting Services, Madison Advisors Managing customer communications continues to be a challenge for today’s insurance organizations. Customer communications and their corresponding workflows quickly become very complex due to the need to maintain compliance and make regulatory changes along with making communications more personalized, […]
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March 09, 2016 By Stephanie Pieruccini, Vice President of Research and Enterprise & Technology Consulting Services, Madison Advisors Managing customer communications continues to be a challenge for today’s insurance organizations. Customer communications and their corresponding workflows quickly become very complex due to the need to maintain compliance and make regulatory changes along with making communications […]
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Every month, like clockwork, your organization has a prime transactional opportunity with a captive audience — your customer. Whether print or digital, your company has the opportunity to interact with your customer to drive an overall customer experience. Through the use of transactional communications . . . Read More
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By Stephanie Pieruccini The state of customer communications has been a roller coaster of changes over the past decade with new communication channels and an influx of solutions for managing and delivering. Understanding the current market and what is expected of enterprises by government regulations, security certifications, and ultimately their customers, can be a huge […]
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1/25/16  BY ANNA PAPACHRISTOS How can banks adapt to the changing consumer landscape? By overcoming the roadblocks that throw the customer journey off balance. For financial services brands, navigating the modern customer experience means retracing the consumer's footprints to fully understand where they've been and where they're going. But when it comes to forging their […]
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By Stephanie Pieruccini, Vice President of Research and Enterprise & Technology Consulting Services, Madison Advisors Today’s organizations continue to face challenges in managing customer communications. From maintaining compliance and regulatory changes to making communications more personalized, relevant and actionable, customer communications and their corresponding workflows have become very complex rather quickly. Combined with growing channel […]
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By Casey Houser Madison Advisors provides both research and consulting services to enterprise clients in the communications management, digital communications delivery, and print markets. Its latest report, “CCM (News - Alert) Hosted Managed Services: Changing the Paradigm in Customer Communications Management,” focuses on customer communications management (CCM) and provides readers with a look at hosted […]
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October 29, 2015, Colleyville, TX—Madison Advisors—The gap between customer communications management (CCM) software technology capabilities and utilization by enterprises is changing the paradigm in CCM, says a report from Madison Advisors, an independent analyst firm that provides strategic consulting and market research to clients in the enterprise CCM, electronic delivery and print industries. Madison Advisors’ latest report, “CCM Hosted Managed […]
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Over the past two decades, Madison Advisors' industry-neutral expertise enables enterprise organizations, service providers and technology providers to achieve their strategic objectives around today’s evolving customer communications management (CCM) requirements.
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Phone: (817) 684-7545
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